Refund Policy

Refund Policy - Dagnedoveroutlet

At Dagnedoveroutlet, we want you to love your work bags, handbags, travel bags, gym bags, and laptop bags as much as we do. This Refund Policy outlines the terms, conditions, and steps for requesting a refund—tailored to the unique needs of bag shoppers—ensuring transparency and ease for every customer. By placing an order with us, you agree to the guidelines below.

1. Eligibility for Refunds

To qualify for a refund, your request must meet criteria designed to protect the quality and functionality of our bags:
  • Timeframe: You must initiate the refund request within 60 days from the date of delivery. Requests submitted after this period will not be processed.
  • Bag Condition: Returned items must be unused, unworn, and in their original condition—critical for bags, where even minor use affects appearance and value:
    • Leather bags (e.g., work bags, handbags): No signs of wear (e.g., scuffs on edges, creases from carrying, or oil buildup from handling).
    • Fabric bags (e.g., gym bags, travel duffels): No stains, tears, or damage to zippers, straps, or closures (even light use can leave visible marks).
    • Laptop bags: No scratches on padded compartments, and all organizational pockets must be intact (no torn liners or missing dividers).
  • Packaging & Accessories: Bags must be returned in their original packaging (e.g., branded boxes, dust bags for leather handbags) with all tags, care cards, and included accessories (e.g., detachable straps, luggage tags for travel bags). Damaged or missing packaging may impact refund eligibility, as it affects the item’s ability to be restocked.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the delivery receipt.
  • Exceptions: Customized or personalized bags (if available, e.g., monogrammed laptop bags or engraved travel bags) are non-refundable unless they arrive damaged, defective, or incorrect (see Section 3 for details).

2. How to Request a Refund

Follow these simple steps to initiate a refund for your bag order:

Step 1: Contact Customer Service

Email our team at [email protected] with the following information to speed up processing:
  • Your full name and order number.
  • The specific bag item (e.g., "Leather Work Bag #WB007" or "Nylon Gym Bag #GB320").
  • A clear reason for the refund (e.g., "wrong size," "style doesn’t match expectations," "doesn’t fit my 15-inch laptop").
  • Photos of the bag (including the interior, exterior, and original packaging) to confirm it meets eligibility requirements—this helps avoid delays.

Step 2: Receive Return Authorization (RA)

Once we review your request and confirm eligibility, we will send a Return Authorization (RA) Number via email within 2-3 business days. This number is mandatory—please clearly mark it on the outside of your return package. Packages without an RA Number may be rejected or delayed, as we cannot link them to your order.

Step 3: Ship the Bag Back

Package the eligible bag securely (we recommend using the original box and adding extra padding for structured bags like laptop bags or leather handbags) and ship it to the address provided in the RA email. While we offer free global shipping for orders, return shipping costs are the responsibility of the customer—except for cases involving damaged, defective, or incorrect bags (see Section 3). We strongly recommend using a trackable shipping service (e.g., DHL, UPS) and insuring high-value items (e.g., premium leather handbags or travel sets), as we are not liable for lost or missing return shipments.

3. Refunds for Damaged, Defective, or Incorrect Bags

Bags are prone to unique issues (e.g., broken zippers, torn straps, misaligned stitching), so we have special provisions for these cases:
If you receive a bag that is:
  • Damaged: Scratched leather, torn fabric, broken zippers (common in gym bags or travel duffels), or detached straps—caused during shipping.
  • Defective: Manufacturing flaws like loose stitching (on handbag handles), faulty closures (e.g., broken buckles on laptop bags), or uneven seams (on canvas work bags).
  • Incorrect: Not the style, size, or color you ordered (e.g., you requested a black leather handbag but received brown, or ordered a 15-inch laptop bag but got a 13-inch one).
You are entitled to a full refund (including return shipping costs) or a free replacement (your choice). To claim this:
  • Notify us within 7 days of delivery (a shorter window than standard returns, to address issues promptly—especially important for travel bags needed for upcoming trips or work bags for daily commutes).
  • Provide clear photos of the damage, defect, or incorrect item (e.g., close-ups of a broken zipper on a gym bag, side-by-side shots of the ordered vs. received handbag) and the shipping label.
  • We will cover return shipping by providing a pre-paid shipping label (for eligible regions) or reimbursing your shipping expenses once we receive the return package.
  • Once we inspect the faulty bag, we will process your refund or send a replacement within 3-5 business days—prioritizing essential items (e.g., work bags for Monday’s commute) to minimize disruption to your routine.

4. Refund Processing Timeline and Method

Processing Time

After we receive your return package, our team will inspect the bag to confirm it meets eligibility criteria (typically within 3-4 business days of delivery to our warehouse). This inspection includes checking for use (e.g., creases on leather), damage, and original packaging. Once confirmed, we will initiate your refund, which takes 5-10 business days to process.

Refund Method

Refunds will be issued to the original payment method used for the purchase—this ensures security and alignment with payment provider policies:
  • If you paid with a credit/debit card, the refund will appear in your account within 3-7 additional business days (depending on your bank’s processing times).
  • If you paid via PayPal or another digital wallet, the refund will be credited to your wallet within 2-5 business days.
We cannot issue refunds to a different payment method than the one used for the original order, unless required by law.

5. Partial Refunds

Partial refunds may be approved in specific bag-related cases:
  • Partial Order Returns: If you return only a portion of your order (e.g., 1 bag from a 3-piece travel set), the refund amount will be the price of the returned item, minus any applicable discounts or promotions applied to the original order (e.g., a "buy 2, get 15% off" discount will be adjusted to reflect the single return).
  • Minor Packaging Damage: If the bag is in perfect condition but the original box or dust bag is damaged (e.g., crushed during return shipping), a small fee (no more than 10% of the bag’s price) may be deducted from the refund. This covers the cost of replacing packaging for restocking—especially important for branded bags that rely on intact packaging for resale.
  • Cosmetic Blemishes: If the bag has minor cosmetic flaws (e.g., a faint scratch on the exterior of a nylon gym bag that does not affect functionality), we may offer a partial refund (20-30% of the item price) instead of a full return, at your discretion.

6. Refund Status Inquiries

If you have not received your refund within the stated timeline:
  • First, check your bank or payment provider’s transaction history—refunds may take additional time to reflect, especially for credit cards.
  • If no refund is visible, contact us at [email protected] with your order number and RA Number. We will provide a detailed update, including the date the refund was initiated and a reference number from our payment processor.

7. Policy Updates

We may update this Refund Policy to reflect changes in our business practices (e.g., adding new bag lines like backpacks), customer feedback, or legal requirements. Any revisions will be posted on this page with an updated "Last Revised" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

For questions, concerns, or assistance with refund requests—especially for time-sensitive issues like defective bags needed for work or travel—please email our customer service team at:
We aim to respond to all refund-related inquiries within 2-3 business days and resolve issues as quickly as possible, so you can get back to using the perfect bag for your lifestyle.