Terms of Purchase

Terms of Purchase - Dagnedoveroutlet

These Terms of Purchase ("Terms") govern all transactions for work bags, handbags, travel bags, gym bags, laptop bags, and related accessories (collectively, "Products") made through Dagnedoveroutlet (the "Website"). By placing an order on the Website, you ("Customer") agree to be bound by these Terms. Please read them carefully before completing your purchase.

1. Order Placement and Confirmation

1.1 To place an order, you must provide accurate, complete, and up-to-date information during checkout—including your shipping address, contact details, and payment information. Incorrect or incomplete details (e.g., missing apartment numbers, outdated email addresses) may cause delays in order processing or delivery, especially for time-sensitive items like travel bags needed for upcoming trips.
1.2 Upon submitting your order, you will receive an automated Order Confirmation Email containing your order number, Product details (e.g., "Leather Laptop Bag #LB003"), total amount paid (in USD), and shipping address. This email confirms we have received your order but does not constitute final acceptance. We will send a Shipment Confirmation Email once your order is processed, packed, and dispatched—including tracking information for your bag(s).
1.3 Dagnedoveroutlet reserves the right to reject or cancel orders at any time, including (but not limited to) cases of: Product unavailability (e.g., limited-stock gym bags), pricing errors (e.g., incorrect listing for a premium handbag), suspected fraudulent activity, or non-compliance with these Terms. If your order is canceled after payment, we will issue a full refund within 5-10 business days (per Section 4).

2. Pricing and Payment

2.1 All Product prices displayed on the Website are quoted in United States Dollars (USD) and include applicable taxes (where required by local law, e.g., sales tax for U.S. orders). Prices are subject to change without prior notice, but the price charged at the time of order placement will be honored—unless the Product is discontinued or a pricing error is identified before shipment.
2.2 We accept major payment methods compatible with bag purchases: credit cards (Visa, Mastercard, American Express), debit cards, and secure digital wallets (e.g., PayPal). All payments are processed through encrypted, PCI-DSS compliant gateways to protect your financial information—critical for transactions involving premium bags (e.g., leather work bags) or multi-item orders.
2.3 You agree to pay the full amount specified in your Order Confirmation, including any applicable taxes. If payment is declined, your order will not be processed, and we may contact you to resolve the issue (e.g., updating card details for a travel bag set).

3. Shipping and Delivery

3.1 Order Processing Time: Orders are processed and dispatched within 1-3 business days from the date of Order Confirmation (excluding weekends, public holidays, and peak seasons like Black Friday or holiday gifting periods, which may cause slight delays for popular items like laptop bags or crossbody handbags). Our team takes extra care to package bags securely—e.g., wrapping leather handbags in protective dust bags, reinforcing boxes for structured work bags, or adding padding to laptop bag compartments—to prevent scratches, dents, or damage during transit.
3.2 Delivery Time: After dispatch, standard delivery takes 6-12 business days to reach your destination. Delivery times are estimates and may be affected by factors beyond our control, such as customs processing (for international orders of designer-style bags, which may require documentation checks) or local carrier delays (especially for large items like travel duffels).
3.3 Shipping Costs: We offer free global shipping on all orders—no minimum purchase required. This includes shipping for bulkier items like gym bags or travel bags that often incur extra fees with other retailers. No additional shipping charges will be added to your order total.
3.4 Tracking and Updates: A tracking number will be included in your Shipment Confirmation Email, allowing you to monitor your bag’s journey (e.g., confirming when your laptop bag is out for delivery). Dagnedoveroutlet is not liable for delays or lost packages caused by incorrect shipping addresses provided by the Customer or issues with the shipping carrier—but we will assist you in contacting the carrier to locate your order.
3.5 Bag-Specific Handling: Due to the varied materials of our Products (e.g., leather, canvas, nylon), minor cosmetic differences (e.g., slight color variations in hand-dyed leather, faint stitching marks on canvas gym bags) that do not affect functionality are not considered defects. For significant damage (e.g., torn straps, broken zippers, or scratched leather), please contact us within 7 days of delivery (see Section 5).

4. Returns and Refunds

4.1 Return Eligibility: You may return unused, undamaged Products (in their original packaging, with all tags, dust bags, and accessories included) for a full refund within 60 days from the date of delivery. This is especially important for bags:
  • Leather or structured bags (e.g., work bags, laptop bags) must retain their shape, with no signs of wear (e.g., creases from use, scuffs on leather edges).
  • Soft bags (e.g., handbags, gym bags) must have no stains, tears, or damage to zippers/straps, and all drawstrings, buckles, or closures must be intact.
  • Original packaging (e.g., branded boxes, dust bags for handbags) must be undamaged—missing or damaged packaging may affect refund eligibility, as it impacts the Product’s resale or restockability.
4.2 Return Process:
  1. Email our customer service team at [email protected] with your order number, Product name (e.g., "Nylon Gym Bag #GB120"), and reason for return (e.g., "wrong size," "style doesn’t match expectations").
  1. We will send a Return Authorization (RA) Number and return shipping instructions within 2-3 business days. Please clearly mark the RA Number on the outside of your return package—unmarked packages may be rejected or delayed.
  1. Ship the Product(s) to the address provided using a trackable shipping service. You are responsible for return shipping costs (unless the Product is defective or incorrect, per Section 5)—we recommend insuring shipments for high-value items like leather handbags or premium travel bags.
4.3 Refund Processing: Once we receive and inspect the returned Product (to confirm it meets eligibility criteria, e.g., no scratches on a laptop bag’s exterior), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that your financial institution may take an additional 3-7 business days to reflect the refund in your account.
4.4 Exceptions: Customized or personalized Products (if available, e.g., monogrammed work bags) are non-returnable unless they arrive defective or incorrect.

5. Defective, Incorrect, or Damaged Products

5.1 If you receive a Product that is:
  • Damaged: Torn fabric, broken zippers (common in gym bags or travel bags), scratched leather, or detached straps caused during shipping.
  • Defective: Manufacturing flaws like loose stitching (on handbag handles), faulty closures (e.g., broken buckles on laptop bags), or uneven seams (on canvas work bags).
  • Incorrect: Not the style, size, or color you ordered (e.g., you requested a black leather handbag but received brown, or ordered a 15-inch laptop bag but got a 13-inch one).
Please contact us within 7 days of delivery (a shorter window than standard returns, to address issues promptly—especially important for travel bags needed for trips).
  • Provide clear photos of the defect, incorrect Product, or damage (e.g., close-ups of a broken zipper on a gym bag, side-by-side shots of the ordered vs. received handbag) and the shipping label.
  • We will cover return shipping by providing a pre-paid shipping label (for eligible regions) or reimbursing your shipping expenses once we receive the return package.
  • Once we inspect the faulty Product, we will process your refund or send a replacement within 3-5 business days—prioritizing time-sensitive items (e.g., travel bags for upcoming trips) to minimize disruption.

6. Product Availability and Sizing

6.1 We strive to maintain accurate stock levels for all Products, but occasional shortages may occur—especially for popular items like seasonal travel bags or trending handbag styles. If a Product you ordered is out of stock, we will notify you via email within 2 business days and offer:
  • A full refund.
  • The option to pre-order the Product (if restocking is planned, with estimated delivery dates).
  • A recommendation for a similar Product (e.g., a canvas work bag if your preferred leather model is out of stock).
6.2 Sizing information for bags (e.g., laptop bag dimensions, travel bag capacity) is provided on each Product page. We recommend reviewing these details carefully—e.g., confirming a laptop bag fits a 15-inch device, or a gym bag holds a change of clothes and shoes—before purchasing. Dagnedoveroutlet is not liable for returns due to incorrect size selection, but we can assist with size exchanges within the 60-day return window (subject to stock availability).

7. Modifications to Terms

Dagnedoveroutlet reserves the right to update or modify these Terms at any time. Revised Terms will be posted on this page with an updated "Last Revised" date. Your continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

8. Contact Us

For questions, concerns, or assistance related to these Terms, your order, returns, or refunds (e.g., troubleshooting a damaged travel bag), please contact our customer service team:
We aim to respond to all inquiries within 2-3 business days—especially for time-sensitive issues like defective bags needed for work or travel.