Shipping Policy - Dagnedoveroutlet

At Dagnedoveroutlet, we believe getting your work bags, handbags, travel bags, gym bags, and laptop bags to your door should be easy, affordable, and worry-free—which is why we offer free global shipping on every order, no minimum purchase required. This Shipping Policy outlines our shipping process, delivery timelines, and key guidelines tailored to the unique needs of bag delivery, so you know exactly when and how your items will arrive. By placing an order with us, you agree to the terms below.

1. Shipping Coverage: Free Global Delivery for All Bags

We provide free standard shipping to every destination worldwide—whether you’re ordering a single crossbody handbag or a full set of travel bags. This policy applies to all products in our catalog, with no exceptions for size, weight, or location. The only limitation is for regions where international shipping is restricted by local laws, trade regulations, or logistical challenges (e.g., areas with ongoing shipping disruptions or import bans on fashion accessories). If you attempt to place an order to a restricted region, we’ll notify you via email within 1-2 business days, cancel the order, and issue a full refund—no hassle, no extra fees.

2. Order Processing Time: Carefully Preparing Your Bags

Before your bags ship, we take extra time to verify, inspect, and package each item to ensure it arrives in perfect condition—especially critical for delicate styles like leather handbags or structured pieces like laptop bags. Our standard processing timeline works as follows:

Most orders are processed and dispatched within 1-3 business days from the date of your order confirmation. Business days exclude weekends (Saturday and Sunday) and public holidays (e.g., Christmas, Thanksgiving, Black Friday weekend), which may extend processing by 1-2 days due to higher order volume. During peak seasons—like holiday gifting periods (for handbags or travel sets) or back-to-work months (for laptop bags and work bags)—processing may take an additional 1 business day. We’ll notify you via email if your order is affected by seasonal delays, so you can plan accordingly. Once your order is dispatched, you’ll receive a Shipment Confirmation email to the address linked to your order. This email includes a tracking number (where available) and a direct link to monitor your bag’s journey in real time—so you can check when your gym bag is out for delivery or when your leather handbag clears customs.

3. Delivery Timeframes: When to Expect Your Bags

After your order is dispatched, delivery times vary by destination but follow a consistent global timeline:

Standard delivery typically takes 6-12 business days to reach most countries. This includes time for international transit (if applicable), customs clearance (for cross-border orders of bags, which may require documentation checks for material compliance), and local delivery by our partner carriers. Please note these are estimates, not guarantees—delivery may be extended by factors beyond our control, such as customs delays (some countries require additional paperwork for branded bags or leather goods, which can add 1-3 business days), weather or seasonal disruptions (winter storms or monsoons may slow ground shipping), or remote locations (deliveries to rural areas may take an extra 2-4 business days compared to urban addresses, as local carriers often have less frequent routes for package delivery). For time-sensitive orders—such as a travel bag needed for an upcoming trip or a work bag for a new job—we recommend placing your order at least 2 weeks before your desired delivery date to account for potential delays.

4. Shipping Carriers: Trusted Partners for Bag Delivery

We partner with global and local carriers that specialize in handling bags—ensuring your items are transported safely and efficiently, even for delicate or structured pieces:

For international shipments, we work with major carriers like DHL, UPS, and FedEx, which have experience with a range of bag types (e.g., soft fabric gym bags, rigid laptop bags) and offer reliable tracking for cross-border deliveries. These carriers use secure packaging protocols to prevent scratches, dents, or tears during transit—such as placing leather handbags in dust bags before boxing or adding padding to laptop bag compartments. For local deliveries, we use regional carriers (e.g., USPS for the United States, Royal Mail for the United Kingdom, Australia Post for Australia) to ensure convenient last-mile delivery—including options for doorstep drop-off or pickup at a local facility, if available. All carriers are chosen for their track record of protecting fashion items: our bags are packed in sturdy boxes with shock-absorbing materials to avoid damage from handling, and we include fragile labels on packages with delicate items like embroidered handbags or leather travel sets. While we vet our carriers thoroughly, Dagnedoveroutlet is not liable for delays, lost packages, or damage caused by carrier negligence. However, we’ll assist you in filing claims with the carrier if issues arise—just reach out to our customer service team with your order number and tracking details.

5. Missing, Lost, or Damaged Shipments

We take great care to ensure your bags arrive in perfect condition, but if you encounter issues with your delivery, here’s how we can help:

If your tracking information shows "delivered" but you haven’t received your order, first check with your local carrier (they may have left the package with a neighbor, at a building reception, or in a secure drop-off location) or building management (for apartment dwellers). If the package is still missing after 3 business days, contact our customer service team at [email protected] with your order number and tracking number—we’ll work with the carrier to locate the package or process a full refund/replacement. If your bag arrives with damage (e.g., a torn strap on a handbag, a broken zipper on a travel bag, or scratched leather on a work bag), notify us within 7 days of delivery. Include your order number, clear photos of the damage (to the bag and its packaging), and a copy of the shipping label—we’ll arrange for a free replacement or full refund, with return shipping costs covered for eligible cases.

6. Bag-Specific Packaging

To protect your items during shipping, we use specialized packaging tailored to each bag type:

Leather bags (e.g., work bags, handbags) are wrapped in soft dust bags to prevent scratches and then placed in reinforced boxes with foam inserts to maintain their shape. Fabric bags (e.g., gym bags, travel duffels) are packed in water-resistant plastic liners inside boxes to protect against moisture damage, and zippers are secured with tape to avoid opening during transit. Laptop bags and structured work bags are padded with bubble wrap around the exterior and compartment dividers to prevent impact damage, and care cards with maintenance tips are included in each package. All boxes are labeled with clear shipping information (your address, our return address) and fragile stickers for delicate items—ensuring carriers handle your order with extra care. Each package also includes a packing slip with your order details (item name, quantity, order number)—keep this slip for reference if you need to return or exchange your bag later.

7. Shipping Policy Updates

We may update this Shipping Policy to reflect changes in carrier partnerships, delivery timelines, or global shipping regulations (e.g., new customs requirements for leather bags or imported fashion goods). Any revisions will be posted on this page with an updated "Last Revised" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy. If changes are significant—such as adjustments to delivery timeframes or shipping coverage—we’ll notify you via email (if you have an account) or a pop-up notice on our website.

8. Contact Us

If you have questions about your order’s shipping status, need help with tracking your bag, or have concerns about delivery to your destination, please contact our customer service team at:

We aim to respond to all shipping-related inquiries within 2-3 business days and will provide clear updates to help resolve any issues promptly—so you can start using your new bag as soon as possible.